Error: Please enable cookies to log in to My UC Health.

My UC Health Frequently Asked Questions

Enrollment Questions
What is My UC Health?
Is there a fee to use My UC Health?
How do I register for My UC Health?
How do I log into My UC Health?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in My UC Health?
Can I see my radiology images?
Will my provider contact me about my test results?
Where can I find information about my visits?
If some of my health information on My UC Health is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
Can I find information about my hospital stay using My UC Health?
Accessing My Medical Record Using Non-UC Health Application Or Website
Can I access my medical record using an application or website other than My UC Health (MyChart)?
If I agree to share my medical record with a third-party application or website, how long can they access my information for?
My UC Health For My Family
Can I view a family member's health record in My UC Health?
Can I ask questions regarding a family member from my My UC Health account?
Can my spouse and I share one My UC Health account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
If I have a video visit scheduled, how do I attend it?
Technical Questions
How is My UC Health secure?
What is your privacy policy?
I was logged out of My UC Health, what happened?
What do I need to use My UC Health?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is My UC Health?

My UC Health is a free, safe and secure online application that allows you and any other UC Health patient* to access, manage and receive your personal health information from a mobile device, tablet and computer any time. *Available for UC Health patients ages 13+. With My UC Health, you can use the Internet to:

    Connect with your healthcare providers online
  • Send secure messages to your UC Health doctor’s office.
  • Request an E-visit, an online visit with a provider that can be used as an alternative to a traditional office visit for certain non-emergency conditions.
  • Request prescription renewals.

  • Access your medical information online
  • Receive test results.
  • Review your medications, immunizations and allergies.
  • Receive preventative care reminders, health education information and discharge instructions.

  • Manage your appointments
  • Schedule, request or cancel appointments.
  • View details of your past and upcoming appointments.
  • Update your information prior to appointments.
  • Access My UC Health’s Fast Pass, a wait list function that notifies you if an earlier appointment becomes available.

  • Access your family’s medical information
  • Parents or legal guardians of children and dependent adults may request proxy access to view portions of their loved one’s medical records.

  • Access online bill pay
  • Pay your provider and hospital account balances. Review your account details. Sign-up for paperless billing. Set up an automatic payment plan.
  • Need to know your costs ahead of time? Get estimates for select patient procedures and services real-time, over the phone or online. Visit: uchealth.com/financial/pricing-disclosure

Return to Top

Is there a fee to use My UC Health?

My UC Health is a free service available to UC Health patients.

Return to Top

How do I register for My UC Health?

Register online
• Click here to sign up.
• Click the “sign up now” button.
- Option 1: If you have a 10-digit activation code,click the “activate your account” button and enter your personal information as prompted.
- Option 2: No activation code? No problem. As long as you’ve received care at a UC Health facility, you can simply click the “sign up online” button and enter your personal information as prompted.
• Set up a personal username and password.
Register at your provider’s office
• At your next doctor’s office appointment, simply ask your doctor or a member of the care team to sign you up for My UC Health.


Learn how to download the MyChart app on your mobile device.

Return to Top

How do I log into My UC Health?

Computer
• Click here and enter your My UC Health username and password.
Smart phone or tablet
• Access My UC Health through your Apple© or Android™ device by downloading the free MyChart app.
• Once you’ve downloaded the MyChart app, select the “UC Health” icon and enter your My UC Health username and password


Learn how to download the MyChart app on your mobile device.

Return to Top

Who do I contact if I have further questions?

You may call our My UC Health help desk at 513-585-5353.

Return to Top

When can I see my test results in My UC Health?

For many years, UC Health has immediately released the results of most labs and tests to patient’s My UC Health accounts. This means that you may receive some test results before your provider has reviewed them. Your test results could include sensitive information. If you are not comfortable seeing this information before you have discussed your results with your provider, you can wait to view them until you speak with your provider. When your provider receives the results of your test(s), they will be able to provide you with necessary information about the meaning of the results.

Return to Top

Can I see my radiology images?

The text portion of your radiology imaging report can be viewed in your My UC Health account under the “test results” section. The radiology images/scans are not available at this time. All patients have a right to request their medical record from the Health Information Department at UC Health. Learn more about how you can make a request or call 513-584-0444 for UC Medical Center or call 513-298-7750 for West Chester Hospital.

Return to Top

Will my provider contact me about my test results?

Your provider may contact you about your test results in any number of ways. For example, your provider could add a comment to your test results or send you a secure message within your My UC Health account. They may also recommend that you make a follow-up appointment, provide you with additional instructions, or ask you to call the office to discuss your test results. If you have questions, you are always welcome to contact your provider’s office.

Return to Top

Where can I find information about my visits?

Details about your appointments and visits can be found in your My UC Health account. Some clinical notes may be available for you to view in your My UC Health account. This gives you the opportunity to review the details of prior visits at any time.


  • Which notes can I see? Your provider(s) may write different types of clinical notes depending on your healthcare needs. Applicable notes can be found in your My UC Health account. Not every note that is in your medical record will be viewable on your My UC Health account.

  • When can I see a note from my visit? Notes that your provider(s) have shared with you are viewable in your My UC Health account once the note is finalized (signed) by a provider.

  • How do I find my notes? Your notes will be viewable in your My UC Health account under the “Visits” section. To view notes for a particular visit, click “view notes” under your past visits listings in your account.

  • What if I don't understand something written in a note? If you find your notes difficult to understand because of unfamiliar terms or abbreviations, this medical dictionary for common abbreviations may help. The UC Health Library is also a good resource to help you better understand your condition or medical terms. You can also contact your provider’s office if you have questions.

  • Who else has access to this information? View details about the My UC Health privacy policy and security information. Parents or legal guardians of children and dependent adults may request proxy access to view their dependent’s medical records. If you are an adult and have consented to giving someone proxy access to your personal health records, they may be able to view information. It is important to keep your personal MyChart login and password information private and remembering to select “log out” when you’re done reviewing your information.

  • Is it possible for me to see my entire medical record? All patients have a right to request their medical record from the Health Information Department at UC Health. Learn more about how you can make a request or call 513-584-0444 for UC Medical Center or call 513-298-7750 for West Chester Hospital.

Return to Top

If some of my health information on My UC Health is not correct, what should I do?

If you feel that an item in your My UC Health account is not accurate, please contact the Health Information Department at UC Health. You can also ask your provider to correct any inaccurate information. Your health information is reviewed and updated in your electronic medical record during each visit.

Return to Top

If I send a message to my doctor or nurse through My UC Health, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that My UC Health should not be used for urgent situations. Please contact your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I find information about my hospital stay using My UC Health?

Yes. Patients admitted to West Chester Hospital, UC Medical Center or Daniel Drake Center for Post-Acute Care can access important information about their hospital stay, medications, care team and education through their My UC Health accounts—which can be accessed via the MyChart app or by visiting my.uchealth.com on personal smart phones or tablets with internet access.

Return to Top

Can I access my medical record using an application or website other than My UC Health (MyChart)?

You may be able to access your medical record using your My UC Health (MyChart) login information through third-party applications available on the Apple App Store, Google Play Store or on websites that support the Fast Healthcare Interoperability Resources (FHIR) communication standard. Outside of the My UC Health (MyChart) website/application, UC Health does not operate, control, or endorse any other information, products, or services provided by third-party medical records applications or websites. Use of other sites is strictly at an individual's own risk. Individuals are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites and applications.

Return to Top

If I agree to share my medical record with a third-party application or website, how long can they access my information for?

If you agree to the terms and conditions of a third-party application or website that allows them to access your personal medical information through your My UC Health (MyChart) account, you will be granting them access to your information for up to one (1) hour each time you log in to the application/website. You can shorten the one hour access window by manually revoking access using the "Manage My Linked Apps and Devices" settings found on your My UC Health (MyChart) account.

Return to Top

Can I view a family member's health record in My UC Health?

Yes, you can. This is called Proxy access and allows a patient to log into their personal My UC Health account, and then connect to information regarding their family member. Complete a Proxy Consent Form here. You can mail the form to the address listed or return it to one of our medical facilities to request access to this convenient service.

Return to Top

Can I ask questions regarding a family member from my My UC Health account?

My UC Health offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one My UC Health account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own My UC Health account.

Return to Top

I forgot my password. What should I do?

For your protection passwords will not be given over the phone. You can try resetting your password online by clicking here. If you are unable to reset your password, you may contact our My UC Health help desk at 513-585-5353 to request a new password.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can now sign up for My UC Health without an activation code. Simply click here to sign up for a new My UC Health account.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

E-mail update: Log into My UC Health > Click “Menu” > Click “Personal Information”
Password update: Log into My UC Health > Click “Menu” > Click “Security Settings”
Demographics update: Log into My UC Health > Click “Menu” > Click “Personal Information”

Return to Top

If I have a video visit scheduled, how do I attend it?

Once your video visit is scheduled with your provider, log in to your My UC Health (MyChart) account, and follow the steps outlined in our patient video or step-by-step guide. This includes complete information and instructions on how you attend your video visit. Please view this information at least 24 hours before your scheduled video visit appointment to make sure your device meets the criteria to attend a video visit. Learn more

Return to Top

How is My UC Health secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, My UC Health uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with My UC Health. Unlike conventional e-mail, all My UC Health messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

My UC Health is owned and operated by UC Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by UC Health.

Return to Top

I was logged out of My UC Health, what happened?

We aim to protect your privacy and security of your information. While logged into My UC Health, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of My UC Health. We recommend that you log out of your My UC Health session if you need to leave your computer for even a short period of time.

Return to Top

What do I need to use My UC Health?

You need access to a computer, smart phone or tablet that's connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. You can now sign up for My UC Health without an activation code. Simply click here to sign up for a new My UC Health account. If you still have problems, you can contact our My UC Health help desk at 513-585-5353.

Return to Top

Is my activation code my user ID?

No, your activation code is not your My UC Health ID or password. You will use this code only once to log into My UC Health for the first time. (The code will expire after you have used it or after 60 days). When you log into My UC Health the first time, you will then be asked to create your own unique My UC Health ID and password. You can now sign up for My UC Health without an activation code. Simply click here to sign up for a new My UC Health account.


Return to Top